Refund Policy

(Updated: 01/04/2025)

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1. Perishable Goods Policy

All seafood supplied by EM Supplies Direct is perishable and must be stored correctly upon receipt. As such, we cannot accept returns unless required by law.

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2. Reporting Issues

You must report any issues:

• Immediately upon delivery, and

• Within 3 hours maximum

Reports must include:

• Clear photographs of the product

• Order number and delivery details

• Description of the issue

Late reports cannot be accepted for safety and hygiene reasons.

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3. Refunds & Replacements

A refund or replacement may be issued if:

• The product is damaged on arrival

• The product is unsafe or not of acceptable quality

• The incorrect item was delivered

Refunds will be processed via the original payment method.

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4. Exclusions

We cannot offer refunds for:

• Failure to store products correctly

• Change of mind

• Complaints made outside the 3-hour window

• Variations in size, weight, or natural appearance

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5. Contact for Claims

To report an issue or claim a refund:
Email: sales@emsuppliesdirect.com