Terms & Conditions

Terms & Conditions - the basics

1. Introduction

Welcome to EM Supplies Direct. These Terms & Conditions govern your use of our website and your purchase of fresh and frozen seafood from us. By placing an order or using our services, you agree to be bound by these Terms.

We operate within the United Kingdom and supply both business customers (B2B) and individual consumers (B2C).

​

2. Products

• We supply fresh and frozen seafood including pre-order items.

• All products are subject to availability.

• Natural weight variations may occur, and final invoiced weight may differ slightly from estimated weights.

• Images and descriptions are for guidance only.

​

3. Ordering

• Orders may be placed via our website, telephone, or direct communication.

• Pre-orders are accepted, and availability dates will be confirmed.

• An order confirmation will be issued once your order has been received.

​

4. Order Amendments & Cancellations

• Orders may be cancelled or amended up to 24 hours before delivery.

• After this time, orders cannot be changed due to the perishable nature of seafood.

• We may cancel orders in case of supply issues or unforeseen circumstances.

​

5. Pricing & Payment

• Prices are in GBP and may change without notice.

• Accepted payment methods:

  • Bank Transfer

  • Card Payment via secure payment link

• Payment must be received before delivery unless B2B credit terms apply.

• B2B 30-day invoicing terms may be offered after credit approval.

• Late payments may incur statutory interest under UK law.

​

6. Delivery

• Delivery is available with a minimum order value of £100.

• Delivery areas are specified on our website or agreed at ordering.

• Customers must ensure someone is available at the delivery address.

• If no one is available, the order may be:

  • Left in a safe place (driver discretion), or

  • Returned, in which case re-delivery fees may apply.

• Risk transfers to the customer upon delivery.

​

7. Returns, Refunds & Quality Issues

• No returns are accepted due to the perishable nature of seafood.

• Any issues must be reported immediately and within 3 hours of delivery.

• Reports must include photographs and a description.

• Refunds or replacements are issued only in cases of quality or safety issues.

​

8. Liability

• We are not liable for deterioration caused by:

  • Improper storage

  • Delayed refrigeration/freezing

  • Mishandling after delivery

• Liability is limited to the value of the ordered goods.

• Nothing in these Terms excludes our liability where prohibited by law.

​

9. Website Use

• You may not misuse the site or engage in unlawful activities.

• We do not guarantee uninterrupted access to the site.

• Product descriptions and content are provided in good faith but may contain minor inaccuracies.

​

10. Intellectual Property

• All content, images, branding, and materials are owned by EM Supplies Direct unless otherwise stated.

• You may not copy, reproduce, or distribute content without written consent.

​

11. Privacy

Please refer to our Privacy Policy for details on how we collect and use your personal data.

​

​

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

​

​

13. Contact Details

EM Supplies Direct
Email: {{Insert Email}}
Phone: {{Insert Phone}}