Accessibility Statement

EM Supplies Direct
Last updated: 01/04/2025

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1. Our Commitment to Accessibility

At EM Supplies Direct, we are committed to making our website and digital services accessible to as many people as possible, including those with disabilities.
We aim to ensure that our customers can:

• Navigate the site easily

• Read and understand our content

• Place orders without barriers

• Contact us using their preferred method

We are continuously working to improve the accessibility and usability of our website.

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2. Web Accessibility Standards

We aim to follow best practices outlined in:

• WCAG 2.1 (Web Content Accessibility Guidelines) Level AA

• UK Equality Act 2010 accessibility obligations

Our website includes:

• Responsive design for mobile, tablet, and desktop

• Text alternatives for non-text content wherever possible

• Clear navigation menus

• Sufficient contrast between text and background

• Keyboard-accessible links and forms

• Descriptive labels on form fields

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3. How Accessible Is This Website?

We strive for full accessibility, but we acknowledge that some parts of the website might not be fully accessible:

• Some images may not yet have complete ALT descriptions

• Some older PDF or downloadable files may not be fully accessible to screen readers

• Some interactive features may require further testing for keyboard navigation

• Third-party content or embedded tools may not always meet WCAG standards

We are working to address these issues as part of our ongoing improvements.

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4. Feedback and Contact Information

We welcome feedback on the accessibility of our website.
If you experience any difficulties, need information in a different format, or notice something we can improve, please contact us:

EM Supplies Direct
Email: {{Insert Email}}
Phone: {{Insert Phone}}

We aim to respond to all accessibility-related requests within 5 business days.

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5. Alternative Formats

We can provide the following on request:

• Information in large print

• Information in plain text format

• Accessible PDFs

• Verbal explanations via telephone

If you require content in a format not listed above, please let us know.

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6. Technical Information About This Website’s Accessibility

EM Supplies Direct is committed to continuously improving the accessibility of its website.
We are taking the following steps:

• Periodic accessibility testing

• Updating images with meaningful ALT text

• Improving keyboard navigation and tab order

• Reviewing colour contrast and font sizes

• Ensuring that forms are fully accessible and labelled

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7. Compliance Status

Our aim is to meet WCAG 2.1 Level AA guidelines.
This website is currently partially compliant, meaning some parts do not fully meet the standards yet. We are actively reviewing and improving these areas.

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8. Preparation of This Statement

This accessibility statement was prepared for EM Supplies Direct on 01/04/2025
It will be reviewed annually, or sooner if significant changes are made to the website.

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